Known Issues & Limitations

​

Overview

This page documents known issues and current limitations in the RippleCore platform. We’re committed to transparency and want you to know exactly what’s working and what’s coming.

---

​

Consultant App

​

Trend Analytics Display

Issue: Dashboard trend percentages may show 0% for newly onboarded clients without 30+ days of historical data. Status: ✅ Working as designed (requires historical data) Impact: New consultants see 0% trends until they have 30 days of data Root Cause: Trend calculations compare current 30-day period vs. previous 30-day period. New organizations without 60 days of data will show 0% trends. Workaround:

• Wait 30 days after client onboarding for accurate trends
• Manually review absolute numbers (not percentages) for new clients
• Use benchmarking dashboard for comparative analysis

Note: This is expected behavior, not a bug. Trends require historical data to calculate meaningful percentages.

---

​

Bulk Operations

Current State: Bulk operations page UI exists, but CSV upload functionality is incomplete. Status: 🔧 In development (Priority: High) Available:

• ✅ Bulk export to CSV/JSON
• ✅ UI interface for bulk invitations

Not Yet Available:

• ❌ CSV file upload for bulk client invitations
• ❌ Batch user invitation workflow
• ❌ Email campaign scheduling

Workaround: Invite clients individually using the “Invite Client” button on the dashboard Expected Completion: v1.1 (2-3 weeks)

---

​

Excel/PowerPoint Exports

Issue: Some advanced export formats not yet available. Current State:

• ✅ Dashboard view (HTML)
• ✅ CSV export (raw data)
• ✅ JSON export (API integration)
• ✅ PDF compliance reports (6 frameworks: B-Corp, CSRD, SDGs, Section 172, GRI, ISO 26000)
• ❌ Excel workbooks
• ❌ PowerPoint QBR decks

Workaround:

• For Excel: Use CSV exports and import to Excel
• For PowerPoint: Use PDF reports or manually create presentations

Planned: Excel workbooks in v1.2 (1-2 months), QBR decks in v2.0 (4-6 months)

---

​

Mobile Optimization

Issue: Mobile experience is functional but not fully optimized. Current State: All features work on mobile devices, but the interface is optimized for desktop. Workaround: Use desktop browser for best experience Planned Improvement: v1.3 (2-3 months)

---

​

Technical Limitations

​

TypeScript Build Warnings

Issue: Non-blocking TypeScript warnings related to culori type definitions in theme editor. Status: ⚠️ Known issue Impact: None - application compiles and runs correctly despite warnings Details: The culori library (color conversion) has incomplete TypeScript definitions, causing warnings during build. Runtime functionality is unaffected. Planned Fix: Contribute types to @types/culori or upgrade when types are available

---

​

Theme Editor Browser Compatibility

Supported Browsers:

• ✅ Chrome 90+
• ✅ Firefox 88+
• ✅ Safari 14+
• ✅ Edge 90+

Known Issues:

• OKLCH color space preview may differ slightly in Safari < 15
• Color picker performance slower on older browsers

Recommendation: Use latest Chrome or Firefox for theme editing

---

​

Planned Features (Not Yet Available)

​

Phase 2 Features (Planned: 2-3 months)

Custom Domain Support (Enterprise Tier):

• Custom branded domains (e.g., reports.yourdomain.com)
• SSL/TLS certificate management
• DNS configuration

Automated Client Reports:

• Monthly email reports to client stakeholders
• Automated performance summaries
• Scheduled delivery

Team Collaboration:

• Multi-consultant role management
• Client assignment workflows
• Shared access controls

Billing Management:

• Revenue tracking dashboard
• Commission calculations
• Invoice management

---

​

Phase 3 Features (Planned: 4-6 months)

AI Recommendations Engine:

• Root cause analysis for performance gaps
• Automated intervention suggestions
• Predictive insights

Knowledge Base:

• Internal consultant resource library
• Best practice sharing
• Case study repository

Quarterly Business Review Generation:

• Automated PowerPoint deck creation
• Branded QBR templates
• One-click export

---

​

Workarounds & Best Practices

​

For Consultants

Export Capabilities:

• ✅ PDF compliance reports available for 6 frameworks
• ✅ CSV exports for custom analysis
• ⚠️ For Excel: Export CSV then import to Excel
• ⚠️ For PowerPoint: Use PDF reports or create manually

Team Collaboration:

• Use external tools (Notion, Confluence) for knowledge sharing
• Share credentials carefully for multi-consultant access (not recommended for security)
• Consider separate consultant accounts for team members

Billing Tracking:

• Maintain external spreadsheet for commission tracking
• Contact RippleCore support for billing questions
• Export client lists to CSV for manual invoice creation

---

​

For All Users

Browser Issues:

• Clear browser cache if experiencing display issues
• Use incognito/private mode to test authentication problems
• Update to latest browser version for best experience

Performance:

• Large portfolios (50+ clients) may load slowly on dashboard
• Use client search/filter to narrow results
• Refresh page if data appears stale (cache: 5 minutes)

---

​

Reporting Issues

How to Report:

1. Check this page - Is it a known issue?
2. Gather details - Browser, steps to reproduce, screenshots
3. Contact support - Email support@ripplecore.co.uk

Include in your report:

• Browser name and version
• Account type (Consultant, Company Admin, etc.)
• Steps to reproduce the issue
• Expected vs. actual behavior
• Screenshots or screen recordings (if applicable)

---

​

Update Frequency

This page is updated with each release:

• Monthly: New features, bug fixes
• Weekly: Critical security updates
• As needed: Documentation corrections

Last Updated: 2025-01-18 (v1.0 release) Next Review: 2025-02-01

---

​

Version Roadmap

---

Questions? Contact support@ripplecore.co.uk or see our User Guides for help.